End-to-End Claim Submission & AR
Follow-Up Services

Our Claim Submission in the RCM Services Team helps healthcare providers to reduce
denials, shorten payment cycles & improve cash flow with clean claims and consistent
payer follow-ups.

  • End-to-end denial management 99% High accuracy rate
  • End-to-end denial management Payer-specific expertise
  • End-to-end denial management Faster turnaround time
  • End-to-end denial management Reduced AR days
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What is Claim Submission

What is Claim Submission?

Claim Submission is the process of sending accurate & complete medical claims to
insurance companies, allowing healthcare providers to receive payment for the services they
deliver. When a patient receives treatments, patient information, insurance plan, diagnosis
codes, procedure codes & supporting documents, all the details must be captured correctly.
This helps to avoid claims carefully, fixes errors & submits them through secure electronic
channels.

What is an AR follow-up?

Accounts Receivable (AR) follow-up is the process of tracking & collecting all unpaid
insurance claims after they are submitted. Every outstanding payment is followed until the
provider receives their money & it ensures that every claim is processed correctly & every
denial is fixed. This helps to ensure the delays are removed quickly by checking the claim
status, finding the reason for the issue & taking the right action to get the payment released.

What is AR Follow-up

Services we provide: Claim Submission in RCM
Services to AR Follow-ups in Medical Billing

Our Claim Submission in RCM Services provides complete support for healthcare providers to manage their claims and
collect payments on time. We handle everything from preparing clean claims to following up with insurance payers until
every claim is resolved and paid. Our AR Follow-up in Medical Billing covers checking the status on the payer portal to
closing the claim cycle.

Claim Submission in RCM Services

Patient Demographics Verification
PATIENT DEMOGRAPHICS
VERIFICATION

Our Claim Submission team carefully checks all
patient details, such as name, date of birth, address &
insurance ID, to ensure everything is accurate and up
to date. We prevent avoidable errors, reduce claim
rejections & help providers get paid faster.

Use case
  • ▪ Claim rejection was reduced by up to 32% through
    accurate data checks.
  • ▪ Clean patient information improves the first-pass
    claim acceptance rate by 20-25%
  • ▪ Rework time has been reduced by 30% due to fewer
    corrected claims.
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INSURANCE ELIGIBILITY &
BENEFITS CHECK

RND OptimizAR's RCM Claim Submission team verifies
the member ID, plan type, policy dates, co-pays,
deductibles & special payer rules that may affect
payment. We prevent common denials, avoid delays
& make sure the claim is billed correctly.

Use case
  • ▪ Real-time coverage and benefits verification
    prevent 40 50% of eligibility denials.
  • ▪ Proactive payer rule checks reduced claim
    processing delays up to 35%.
  • ▪ Accurate benefit validation improves clean claim
    submission by 25-30%.
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DIAGONOSIS & PROCEDURE
CODE VALIDATION

We review all ICD, CPT & HCPCS codes to make sure
they match the patient s diagnosis, the procedure
performed & payer guidelines. Our Claim Submission
in the RCM Services Team checks for missing,
incorrect, or outdated codes that could lead to
denials.

Use case
  • ▪ Proper code validation reduced coding-related
    denials by 30%
  • ▪ Proper code validation reduced coding-related
    denials by 30%.
  • ▪ Preventing undercoding & miscoding, enhancing
    the revenue by 20%
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CHARGE ENTRY & CLAIM
CREATION

RND OptimizAR's RCM Team carefully enters all
charges based on the provider s documentation,
approved codes & payer rules. Our Claim Submission
in RCM Specialists double-checks units, modifiers &
service dates to avoid errors that cause claim
rejections.

Use case
  • ▪ Double-checking and QC review workflow
    reduced charge entry errors by 35%.
  • ▪ Speeds up claim creation time by 20 30%.
  • ▪ Reimbursement timelines improve by 25% with
    clean, complete charge entries.
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EDI & PORTAL-BASED
CLAIM SUBMISSION

Our Claim Submission in RCM services ensures every
claim is formatted correctly, includes the required
attachments & follows each payer s submission
guidelines. Which helps to reduce delays, speeds up
processing & improves first-pass acceptance rates.

Use case
  • ▪ Correct EDI formatting achieves 98% first-pass
    acceptance rates.
  • ▪ Payer response time has been reduced by 30%.
  • ▪ Lower duplicate submission issues by 20% with
    status updates.

AR Follow-Up in Medical Billing

Patient Demographics Verification
INSURANCE AGING
ANALYSIS & PRIORITIZATION

Our AR Follow-Up in the Medical Billing Team
reviews your 30/60/90/120+ day aging reports to spot
claims that are at risk of getting delayed or denied.
We rank these claims by age, value & urgency, so the
most important ones are addressed first.

Use case
  • ▪ Aging claims reduced by 35% due to prioritized
    follow-ups.
  • ▪ For large practices, structured aging analysis cut
    overall AR days by 20 30%.
  • ▪ For large practices, structured aging analysis cut
    overall AR days by 20 30%.
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DENIAL MANAGEMENT &
RESOLUTION

RND OptimizAR's AR Follow-Up in Medical Billing
Team reviews denial codes, payer notes &
documentation to identify the exact reason, whether
it s missing information, coding errors, eligibility
issues, or payer-specific rules, without payment
delays.

Use case
  • ▪ Denial rates have been reduced in multi-specialty
    clinics through root-cause-based denial handling.
  • ▪ 28% of previously lost revenue was recovered due
    to faster denial correction.
  • ▪ First-pass resolution rates increased by 30% for an
    oncology healthcare provider.
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PAYER
FOLLOW-UP

We contact insurance payers by phone, via web
portals & EDI status reports to understand why a
claim is delayed or stuck. Our team verifies whether
the claim is in process, pending review, denied, or
requires additional documents.

Use case
  • ▪ Claim reimbursements 30% faster across multi-
    specialty groups
  • ▪ 45% no response claim delays reduced due to
    consistent follow-ups.
  • ▪ Real-time status checks cut reprocessing time by
    25%.
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RE-SUBMISSION & CORRECTED
CLAIMS PROCESSING

Our AR Follow-Up in Medical Billing reviews denied
or rejected claims to identify what went wrong,
whether it s missing documents, incorrect codes,
wrong modifiers, or incomplete patient or provider
details, with accurate information and payer
guidelines.

Use case
  • ▪ Previously unpaid claims and corrected claims
    processing recovered 20 35%.
  • ▪ Previously unpaid claims and corrected claims
    processing recovered 20 35%.
  • ▪ Faster resubmission cycles improved payment
    turnaround times by 22%.
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DOCUMENTATION &
PAYMENT POSTING SUPPORT

We maintain detailed follow-up notes, including
payer responses, claim status updates & next steps,
so your AR records stay accurate and easy to track.
Our AR follow-up in medical billing supports
payment posting by matching payments with
claims.

Use case
  • ▪ 40% improvement in billing traceability due to
    accurate follow-up documentation.
  • ▪ Month-end revenue visibility increased by 25%
    due to timely payment posting.
  • ▪ Clean account updates reduced AR backlogs by
    20-28%.

How Our Claim Submission & AR Follow-up
Process Works

Flowchart

Best practices we follow in Claim Submission in
RCM & AR Follow-up in Medical Billing

RND OptimizAR's Claim Submission in RCM Services follows a set of proven best practices to make sure your
claims are clean, accurate & paid on time. We use quality checks and strong payer communication to reduce
errors, prevent denials & speed up reimbursements.

Our AR Follow-up in Medical Billing uses a structured process, including analytics dashboards, payer trends &
timely outreach, to resolve issues quickly. We identify the root cause fast and take the right action to prevent
future denials, whether it’s missing information, coding errors, or payer delays.

Our Claim Submission in RCM & AR Follow-Up in Medical Billing Teams maintains strong communication with
payers, providers & internal teams to make sure nothing gets stuck in the process. Which helps the healthcare
providers reduce denials, speed up reimbursements & improve overall cash flow.

Claim Submission
  • Icon Strong data accuracy checks
  • Icon Real-time eligibility verification
  • Icon Proper coding & Documentation review
  • Icon Multi-level quality review
  • Icon Smooth EDI & Portal submissions
AR Follow-up
  • Icon Aging-based prioritization
  • Icon Root-cause denial management
  • Icon Multi-channel payer follow-up
  • Icon Faster resubmission & Corrected claims
  • Icon Clear documentation & Accurate posting

Rochester Healthcare needed a partner who could outperform big vendors. This case study shows how RND OptimizAR scaled from 3 to 745+ FTEs, slashed denials & became their exclusive offshore partner.

Why choose RND OptimizAR for Claim
Submission & AR Follow-Ups?

RND OptimizAR Claim Submission in RCM & AR Follow-Ups in Medical Billing, both Teams make sure every claim, whether it's for DME, HME,
diagnostics, or multi-specialty medical practice, is clean, accurate & fully compliant before submission. Our AR Follow-Up in the Medical
Billing Team actively tracks aging buckets, follows up with payers, analyzes denial patterns & takes corrective actions. We understand payer
rules, documentation guidelines, modifiers, coding updates & device-specific billing needs, which allows us to catch issues early before they
turn into costly problems.

End to End RCM expertise

Certified experts

Our Medical Billing experts
understand the unique rules,
guidelines & documentation
needs for DME, HME & multi-
specialty medical practices. We
trained our teams to handle
each specialty coding
requirements, medical
necessity rules & payer policies.

Specialty specific billing solutions

Reliable AR
follow-up

RND OptimizAR s AR Follow-
Up Team reviews aging reports
every day, identifies stuck or
high-value claims & takes
quick action to move them
toward payment. Our Team
reaches out to insurance
payers through calls, portals &
EDI update

Seamless technology integration

Reducing administrative
workloads

We handle claim submission,
coding checks, eligibility
verification & AR follow-ups
instead of spending hours
correcting claims, calling
payers, or fixing denials. Your
in-house team can focus on
what matters most: delivering
quality patient care.

Transparent reporting

High clean claim
rates

Our Claim Submission in the
RCM Services Team follows a
strict quality check process
that includes verifying patient
details, confirming eligibility,
reviewing coding accuracy &
ensuring all required
documents are attached
before submitting a claim.

Mask group

Get cleaner, faster claim submissions with our RCM specialists. We handle
patient data accuracy, coverage checks, coding validation & timely
submissions.

Compliance & Certifications

RND OptimizAR is a 25+ year old pioneer Off-shore BPO staffing partner servicing the US, UK, Canada & Australian markets across 15+ back-office support domains.

Frequently asked questions

Yes. Our team manages the complete process from claim creation and coding checks to denial
management, resubmissions & payment posting support.

Our Healthcare Revenue Cycle & Medical Billing team supports DME, HME, medical practices,
specialty clinics, multi-specialty groups & multi-location healthcare organizations.

Absolutely. Our Claim Submission in the RCM Services Team handles electronic claim
submissions (EDI) and, when required, submits through payer portals, per payer rules.

RND OptimizAR offers specialized expertise, dedicated teams, advanced tools, faster turnarounds
& lower operational costs - while reducing your staff's workload and improving accuracy.

We follow a strict schedule based on aging buckets (30/60/90/120+ days) and claim priority.
High-value or high-risk claims are followed up on first to speed up recovery.